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Whitelisting Invitation Emails

Ensure your IT security filters allow invitation and system emails from PingMyNetwork.

Written by Elwin BERRAR

1. Why are emails being delayed or blocked?

Enterprise mail servers often enforce strict filtering rules for external automated emails. If team members report missing invitation links, check their Spam or Junk folders first.

2. Information for your IT / Network Department

To ensure uninterrupted delivery of account setup, password resets, and team invitations, please ask your IT administrator to add our sender domain and system addresses to your organization’s Allowed Sending List (Whitelist):

3. Still having trouble?

If emails are still not arriving after whitelisting, reach out directly through our live chat with the affected member’s email address, and our support team will help manually verify the invitation link.

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