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How to Contact Us

Learn which channel to use to reach the PingMyNetwork team or get help from the community.

Written by Elwin BERRAR

There are several ways to reach us. Pick the one that fits your question.

1. Account, billing and technical issues

  • In-app chat: Open the chat icon while logged in. This is the fastest way to reach our team about your account, payments or a bug.

  • Email: Write to [email protected] from the email address linked to your account.

2. Learning questions

  • Discord: Stuck on a lab or a networking concept? Ask on our Discord server. Other learners and our team can help you out.

3. Teams, companies and other requests

  • Contact page: For team plans, partnerships or general inquiries, use our contact page.

  • Teams customers: Your plan includes priority customer support.

4. Before you write

  • Include details: Tell us what you were doing, what you expected and what happened. A screenshot helps.

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